Refund Policy
At Rein, your satisfaction is our priority. We stand behind the quality of our botanical body serums and skin oils, performance body balms and recovery creams, and aromatic room sprays and linen mists. This Refund Policy explains the terms and conditions for returns, exchanges, and refunds for products purchased through our website at
getreinpeptydes.com.
Return Eligibility
You may request a return within 30 days of receiving your order, provided that the product is unused, unopened, and in its original packaging. Items that have been opened, used, or damaged by the customer are not eligible for a return or refund, except in cases where the product arrived defective or damaged during shipping.
How to Initiate a Return
To initiate a return, please contact our customer service team at
hello@getreinpeptydes.com or call (305) 549-8715. Include your order number, the product(s) you wish to return, and the reason for the return. Our team will review your request and provide you with return instructions, including the return shipping address. Please do not send products back to us without first contacting our customer service team and receiving a return authorization. Unauthorized returns may not be processed.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect product received. We recommend using a trackable shipping method when returning items, as Rein cannot be held responsible for returned packages that are lost in transit.
Refund Process
Once your returned item is received and inspected, we will send you an email notifying you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 5–10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement. Refunds will be issued for the product purchase price only. Original shipping charges are non-refundable unless the return is due to an error on our part, such as shipping the wrong product or a defective item.
Exchanges
If you would like to exchange a product for a different item, please contact us at
hello@getreinpeptydes.com or call (305) 549-8715. Exchanges are subject to product availability. If the desired replacement product is not available, we will process a refund according to the terms outlined above.
Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the damaged or defective product if possible. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
Non-Returnable Items
For health and safety reasons, certain items may not be eligible for return or refund. These include products that have been opened or partially used, items without original packaging, and products purchased during final sale or clearance promotions where specifically noted at the time of purchase.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, first check with your bank or credit card company, as processing times may vary. If you have done so and still have not received your refund, please contact us at
hello@getreinpeptydes.com or call (305) 549-8715, and we will investigate the issue promptly.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us. We are here to help ensure your satisfaction with every Rein purchase.
Email: hello@getreinpeptydes.com Phone: (305) 549-8715
Address: Rein, 1000 Brickell Ave Ste 715, Miami, FL 33131 We typically respond to email inquiries within 1–2 business days. Our customer service representatives are available by phone during normal business hours to assist you with any refund or return questions.
