Shipping Policy
At Rein, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipment of our products, including botanical body serums and skin oils, performance body balms and recovery creams, and aromatic room sprays and linen mists purchased through our website at
getreinpeptydes.com.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons or promotional periods, processing times may be slightly longer. You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Methods and Delivery Times
We offer the following shipping options for orders within the United States:
Standard Shipping: Estimated delivery within 5–7 business days after shipment. This is the default shipping method for all orders.
Expedited Shipping: Estimated delivery within 2–3 business days after shipment. Additional shipping charges may apply and will be calculated at checkout. Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier conditions, weather, and other factors outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order, the shipping method selected, and your delivery address. Rein may offer free standard shipping on orders that meet a minimum purchase threshold, which will be clearly displayed on our website when available.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also check the status of your order by contacting our customer service team at
hello@getreinpeptydes.com or by calling (305) 549-8715.
Shipping Restrictions
Currently, Rein ships to addresses within the United States only. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time. If you are located outside the United States and are interested in our products, please contact us at
hello@getreinpeptydes.com for more information on future availability.
Lost or Damaged Packages
If your package is lost, damaged, or has not arrived within the estimated delivery window, please contact us as soon as possible. We will work with the shipping carrier to locate your package or arrange a replacement or refund as appropriate. Rein is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout.
Incorrect Shipping Information
It is the customer’s responsibility to provide accurate and complete shipping information at checkout. Rein is not liable for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize you have entered incorrect shipping information, please contact us immediately at
hello@getreinpeptydes.com or call (305) 549-8715 so we can attempt to update the order before it ships.
Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please do not hesitate to contact us.
Email: hello@getreinpeptydes.com Phone: (305) 549-8715
Address: Rein, 1000 Brickell Ave Ste 715, Miami, FL 33131 We typically respond to email inquiries within 1–2 business days. Our customer service representatives are available by phone during normal business hours to assist you with any shipping-related questions.
